Bravo
Role guide

Entry guard

You record every truck that arrives, and you take payment when a driver wants to pay. You work in the Gate app on the phone or tablet.

You can: record entry · send the payment prompt · place a hold · escalate to the supervisor.
The exit guard does: exit and moves to ICD/CFS. The supervisor does: release holds, fix plates, waive, cancel.

Start of shift

  1. Open Bravo Gate from the phone's home screen (first time: open /gate in the browser and choose Add to Home Screen).
  2. Sign in with your own username. Never use another person's account — every action is recorded under your name.
  3. Check you are at the right site. Look at the list of trucks inside and note any on hold.

Recording a truck that arrives

  1. Choose Record entry.
  2. Choose the category. Ask the driver what the truck is here for. At Kiluvya CFS parking, also choose the CFS client (Access or Bridge).
  3. Type the truck plate exactly as on the truck, letters and numbers only, no spaces: T745BHD. Add the trailer plate if there is one.
  4. No plate yet (a new trailer)? Switch on No plate yet and describe the vehicle (make, colour, owner). The system gives it a number like NP-0001; a supervisor sets the real plate later.
  5. Add the transport company, the driver's name and phone. The driver's phone gets the entry SMS and the payment prompt — check it with the driver.
  6. Save. The truck is now inside and its charge has started. CFS trucks get a queue number — tell the driver.
If the system refuses the entry"Already inside a Bravo site" means the plate is still open somewhere (maybe it left without an exit). Do not invent another plate: call your supervisor. A blacklisted vehicle is refused with the reason — call your supervisor.

Taking payment (no cash)

  1. Open the truck and choose Take payment. The amount shown is what is due now.
  2. Enter the phone number of whoever is paying (driver or owner) and send.
  3. The payer gets a PIN prompt on the phone (M-Pesa, Mixx by Yas, Airtel Money, HaloPesa) and enters the PIN.
  4. Within seconds the payment shows as paid on the truck, and the payer gets an SMS receipt.
  5. If nothing arrives, check the number and send again. If it fails twice, call the supervisor. Do not accept cash.

Holds and escalations

Place a hold when a truck must not leave (documents missing, damage, instruction from the office). Write a clear reason — the transporter is told by SMS. Escalate when you need the supervisor to decide something. A held or escalated truck cannot leave until the supervisor clears it.

DoType plates without spaces · confirm the driver's phone · write clear hold reasons · use your own sign-in · tell the supervisor about anything unusual.
Don'tTake cash · share your password · guess a plate · record a truck twice · let a truck out yourself.
Kwa ufupi (Swahili) 1. Fungua Bravo Gate na uingie kwa jina lako.
2. Record entry: chagua aina, andika namba ya gari bila nafasi (mf. T745BHD), jina na simu ya dereva.
3. Gari lisilo na namba: washa No plate yet na eleza gari — litapewa namba NP-0001.
4. Malipo: Take payment, weka namba ya simu ya anayelipa, atapokea ujumbe wa kuweka PIN. Usipokee pesa taslimu.
5. Tatizo lolote — mpigie msimamizi (supervisor).
Bravo Parking · Bravo IT · Updated 9 Nov 2026