Supervisor
You run the site during the shift: you clear holds and escalations, call CFS trucks forward, correct mistakes and keep the list of trucks inside accurate. Use the Gate app in the yard and the back office (/admin) at the desk.
Everything a guard can do, plus: release holds · resolve escalations · call CFS trucks forward · set or correct a plate · waive a charge · cancel a record · release out of queue order · see billing and transporter accounts.
Every shift
- Open the trucks list on the Hold / escalated tab. Decide each one: release the hold, or resolve the escalation with a note.
- Check the Owing tab: gate-paying trucks inside that still owe money. Long stays here are the ones that surprise drivers at exit.
- Look for trucks inside far longer than usual — they may have left without an exit. Check in the yard before doing anything.
- Set the real plate on any
NP-vehicles once the plate is known (Set plate). - Check the camera queue (if cameras are installed): reads waiting for a guard to confirm, and unknown plates.
Calling CFS trucks forward
CFS parking trucks wait in a first-in, first-out queue (numbers like TAZ-0012). When the CFS can take trucks, call the next ones forward: the drivers and transporters get an SMS and the trucks show as CALLED. Move them to the CFS when they leave the parking. Releasing a truck out of order is allowed for supervisors and is recorded.
Correcting mistakes
| Problem | What to do |
|---|---|
| Plate typed wrong | Correct plate. The old plate stays in the history. The system refuses a plate that is already inside. |
| Truck recorded twice / by mistake | Cancel record with a reason. Only an unpaid truck still inside can be cancelled. |
| Charge should not apply | Waive charge with a reason (e.g. management instruction). The waiver is in the history and in reports. |
| Wrong category | Cancel the record and record the entry again with the right category, before any payment. |
| Truck left without an exit | Confirm in the yard, then record the exit. Note the real time in the escalation note. |
DoWrite reasons a stranger can understand · clear holds as soon as the reason is resolved · check the yard before closing a record.
Don'tWaive to avoid an argument · cancel paid records (call Finance) · share your sign-in with guards.
Bravo Parking · Bravo IT · Updated 9 Nov 2026