Questions & problems

Quick answers for the gate, the office and transporters.

Charges

How is the charge worked out?

The site rate (TZS 15,000 today) for every started 24 hours from the entry time. 1 hour = 1 day; 24 hours and 1 minute = 2 days. The rate is fixed when the truck enters, so a later rate change does not affect trucks already inside. Contract customers may have their own rate.

Why does a truck that already paid owe more?

It paid for the days up to the moment of payment. If it stays into a new 24-hour period, that day is added and must be paid before exit (a top-up). The system always asks for what is due now.

Which trucks are free?

Ubungo ICD trucks with a valid loading permit. A supervisor can also waive a charge with a written reason.

Which trucks pay at the gate and which are invoiced?

Non-CFS / walk-in parking and Ubungo ICD without a permit pay at the gate. CFS parking is invoiced to the client. Trucks of an approved contract customer are invoiced monthly and do not pay at the gate.

At the gate

The truck has no plate (new trailer)

Record it with No plate yet and describe the vehicle. It gets a number like NP-0001. When the plate is known, a supervisor uses Set plate; the history keeps both.

I typed the wrong plate

Ask a supervisor to Correct plate. Do not record the truck again.

"Already inside a Bravo site"

That plate has an open record (here or at another site). It may have left without an exit. Call the supervisor; do not use a different plate.

The truck is on hold

It cannot move or exit. The reason is on the truck's card. Only a supervisor can release it.

Payments

The payer got no PIN prompt

Check the number (Tanzanian mobile, e.g. 0754 123 456) and send again. The payer's phone must be on and have the mobile-money menu. Try another phone if it still fails.

The payment failed or was cancelled

It shows as failed in the truck's history and the truck still owes. Send a new prompt. Never accept cash.

The payer says they paid but the truck still owes

Wait a minute and refresh — confirmation comes from Selcom. If it still shows pending, ask for the mobile-money SMS (transaction ID) and call Finance. Do not let the truck out on a promise.

Can a transporter pay for many trucks at once?

Contract customers pay one invoice per period. Spot customers pay each truck, online in the portal or at the gate.

Systems

The network is down at the gate

The gate app keeps the screen open but cannot save without a connection. Write entries and exits on the paper backup sheet with the exact time, and enter them as soon as the network returns. Tell the supervisor. Do not let unpaid gate-paying trucks out.

I forgot my password / my account is locked

Staff: ask your supervisor or Bravo IT. Transporters: contact Bravo Operations, who will reset it for your account.

Where do I practise?

On the Demo Yard with the demo accounts. It is separate from the real sites.

Who to call